An open letter to our SmallTalk families

For many of us, last week was one of the most challenging weeks of our lives. Despite this, you have shown such a commitment to your children and support for SmallTalk—which I will be ever grateful for. Thank you for rolling with us through the curveballs we experienced while transitioning to online speech therapy and online occupational therapy. Thank you for reading your emails, answering our phone calls, and most of all—thank you for trusting us to do teletherapy with your children.

It has been a challenging transition for our therapists, as they’ve had to learn an entirely new format and technology. They’ve gone through several training sessions and are excited to interact with your child through teletherapy for the foreseeable future. As always, our top priority is to be there for your child and your family—to help your child maintain the progress they’ve made so far in therapy, to help your family know how to generalize what we’ve been working on to the home environment, and to provide ideas, strategies, and stability to your family in this uncertain time.

From this week until we notify you otherwise, all speech and occupational therapy sessions will be via teletherapy, through our new Teleplatform technology. All of our clients are set up on the platform and you should have received a welcome email. If you haven’t already, follow the link in the email and set up a password (your username will be your email). Then, you will receive an email before each session with a new link to join the online session. If you’d like to change the email address to which these notifications are being sent, please respond to this email and we will update it. Remember, the platform works best if you turn off any other WiFi demands in your house during the session time.

We are able to bill these teletherapy sessions through your health insurance just as in-person sessions. Typical copayments, deductibles, no show fees, etc. will still be applied.

We know that many of you are interested in adding additional sessions to your week. Many of our therapists have open spots in their schedule and this is a great time to accommodate times that are unavailable when school and sports are in session. To add additional sessions, please email: or call 619-647-6157 ext 1. This is also the contact you will use for billing questions or to cancel sessions if your child is sick.

Again, thank you for your confidence in us. We can’t wait to see you online! :)

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